Crisis and Conflict Management
Crisis and Conflict Management
Causes of crises and conflicts, managing existing conflicts, de-escalating, avoiding unnecessary con-flicts. Crisis management combines the areas of crisis prevention, crisis avoidance and crisis management, which are the tasks of the crisis manager depending on the phase.
Content
- Systematic approach to prevention, avoidance and management of conflict and crisis situations
- Behavioural aspects, leadership principles and emotional aspects
- Internal and external conflict and crisis communication
Learning Goals
The participants learn to deal with the control loop in conflicts and crises. The 5 points of the control loop are:
- Analysis/position finding
- Situation assessment
- Balancing
- Resolution
- Control